Talk to João first
If you have a problem, contact adestradorcanino.joaosilva@gmail.com or +351 919 116 832. We will try to find a solution directly.
Complaints Book
You can file a complaint in the Electronic Complaints Book (Livro de Reclamações).
Alternative dispute resolution
For consumer disputes, you may turn to a competent alternative dispute resolution (ADR/RAL) entity, depending on the location and type of dispute. One of these entities is CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo.
CNIACC contact: geral@cniacc.pt.
The full list of ADR entities is available on the Portuguese Consumer Portal.
Courts
You can always go to court under the general terms of the law, without prejudice to your rights as a consumer.