Before any payment
Price, date, scope and conditions are communicated and confirmed with João before payment. Clicking a WhatsApp button does not confirm a booking.
Accepted payment methods: MB WAY, cash and bank transfer. Payment details are sent directly by João and are not published on the website.
João's services (including externato)
- To confirm a booking, an advance payment of 50% of the price is requested, deducted from the total.
- The remaining amount is paid on the day the service is provided.
- Cancellation by the client 24 hours or more in advance: refund of the advance payment or transfer to another date, at the client's choice and subject to availability.
- Cancellation less than 24 hours in advance or no-show without notice: the advance payment is forfeited; a new booking requires a new advance payment.
- Cancellation by João: full refund of the amount received or rescheduling, at the client's choice.
These conditions do not override the mandatory rights that apply by law, including the right of withdrawal where applicable.
Monte Olimpo para Cães day care
Day care is paid monthly. The 50% advance payment rule does not apply to day care. Other conditions are agreed directly with João.
Courses
Courses have their own conditions, separate from services and day care. Prices, dates and conditions for each course are communicated before registration and payment.
Course cancellation by the participant
- More than 30 days before the start: refund of 80% of the amount paid.
- Between 15 and 30 days before the start, inclusive: refund of 50% of the amount paid.
- Less than 15 days before the start or no-show: no refund.
The 50% advance payment rule for services does not apply to courses. These conditions do not override the mandatory rights that apply by law, including the right of withdrawal where applicable.
Product orders
- The catalogue is for reference only. Prices and availability are on request.
- Orders are placed with João by WhatsApp.
- Before you are bound, João confirms with you the product and variant, the total price including applicable taxes, any delivery costs, the payment method and the agreed timeframe.
- Pickup or home delivery is agreed case by case.
- The confirmed conditions are sent in writing, for example by email or a message you can keep.
- The 50% advance payment for services does not automatically apply to products.
Right of withdrawal for distance product purchases
Asking for information or availability, by WhatsApp or otherwise, is not a confirmed order. A purchase is only made after João confirms the product, variant, total price including applicable taxes, delivery, costs and payment method, and the client accepts.
When the purchase is concluded at a distance (for example, by WhatsApp or email), consumers generally have 14 days from the day they receive the product to notify withdrawal from the contract, without giving a reason (Decree-Law no. 24/2014).
You can notify your decision by any unequivocal statement, for example by email to adestradorcanino.joaosilva@gmail.com. You may also use the model withdrawal form below, but it is not mandatory.
After notifying your decision, you generally have a further 14 days to return the product.
The direct costs of returning a product on withdrawal are borne by the client. You are informed of this before you are bound.
Payments received, including initial delivery costs (except extra costs of a more expensive delivery method chosen by the client), are refunded within 14 days of the withdrawal notice, using the same payment method unless otherwise agreed and at no cost to the client. João may withhold the refund until he receives the product or the client provides proof of shipment, whichever comes first.
You may open and examine the product as you would in a shop. The client is only liable for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
The right of withdrawal only does not apply in the cases set out in the law and where the product and the specific circumstances meet them, for example: goods that deteriorate or expire rapidly, or sealed goods that cannot be returned for health or hygiene reasons once unsealed after delivery. Pet food and foodstuffs are not excluded across the board.
No administrative or restocking fees are charged.
If the product is defective, not in conformity or supplied by mistake on the seller's side, costs are not passed on to the client; the legal guarantee described below applies.
Return address
- João Miguel Norte da Silva
- Rua do Avenal, n.º 48, 1.º esquerdo
- 2500-274 Caldas da Rainha
- Portugal
This address is only for sending returns. It is not a shop open to the public or a place where clients are received without an appointment.
Alternatively, you can arrange in advance to meet João and hand over the product. This alternative does not replace or limit the right to return the product to the address above.
Model withdrawal form
- To: João Miguel Norte da Silva, Rua do Avenal, n.º 48, 1.º esquerdo, 2500-274 Caldas da Rainha, Portugal — adestradorcanino.joaosilva@gmail.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date:
- (*) Delete as appropriate.
(Complete and return this form only if you wish to withdraw from the contract. Its use is not mandatory.)
Legal guarantee of conformity for products
New movable goods sold to consumers generally carry a legal guarantee of conformity for three years from delivery (Decree-Law no. 84/2021). A lack of conformity that becomes apparent within the first two years is presumed to have existed at delivery, unless proven otherwise.
Conformity is assessed against the normal characteristics of goods of the same type, including durability and, for food and other perishable products, the stated expiry date. The three-year guarantee does not mean that food remains fit for use for three years.
In the event of a lack of conformity, consumers may request repair or replacement and, in the cases provided by law, a price reduction or termination of the contract. These rights are exercised with the seller, at no cost to the consumer, and do not depend on authorisation from the manufacturer or brand.
A commercial guarantee is different: it is a voluntary, additional guarantee that a manufacturer or seller may offer. It only exists where stated in writing for a product and never reduces the legal guarantee.
To report a problem, contact João by WhatsApp or by email at adestradorcanino.joaosilva@gmail.com.